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Terms Of Sale

THE CLUB TERMS OF SALE

Last updated: 08.06.2026

1. GENERAL PROVISIONS

1.1. These Terms of Sale (hereinafter the Terms) govern the legal relationships between Väo Factory OÜ (registry code 12185654, VAT no. EE102750614) (hereinafter The Club) and the Client in connection with the purchase of, payment for and acquisition of the right of use of The Club's Services.

1.2. The Terms apply to all Services purchased through The Club's website, the App or other official sales channels of The Club.

1.3. The Club's Terms of Use of the Service additionally apply to the use of the Services, and The Club's Privacy Policy applies to the processing of personal data.

1.4. By purchasing a Service, the Client confirms that they have read the Terms and agree to their application.

1.5. In the event of a conflict, the following apply:

  • on matters concerning the use of Services, the Terms of Use of the Service and the Special Conditions for the Use of Services, according to their scope of application;

  • on matters concerning purchase, payments and billing, these Terms of Sale.

2. DEFINITIONS

2.1. Client - A person who purchases or uses The Club's Services.

2.2. Club Member - A Client who has a valid Core, Flex or Signature membership.

2.3. Membership - The ongoing right to use the Services under a Core, Flex or Signature package.

2.4. Commitment Period - The period during which the specified conditions and pricing apply to the membership.

2.5. Billing Period - The period for payment for the membership or Additional Service.

2.6. Recurring Payment - A payment carried out automatically on the basis of consent given by the Client.

2.7. Additional Service - An additional chargeable Service offered by The Club that can be used together with a valid membership and whose conditions are set out in the Special Conditions for the Use of Services or in the Service description.

2.8. Prepayment - An amount paid in advance for a membership or other Service.

3. SERVICES AND PRICES

3.1. The Club may offer, among others, the following Services:

  • Core membership;

  • Flex membership;

  • Signature membership;

  • single visits;

  • visit packages;

  • guest passes;

  • Group Training;

  • Additional Services;

  • other Services.

3.2. The prices of the Services are published on The Club's website, in the App or in other official information channels.

3.3. All prices are stated in euros and include value added tax, unless otherwise indicated.

3.4. The Club has the right to change the prices of memberships and Services. The applicable prices are published on The Club's website, in the App or in other official information channels. Price changes apply to memberships already concluded only in accordance with the conditions of the specific membership.

3.5. The Club has the right to apply a joining fee when concluding a membership or rejoining.

3.6. A joining fee is not applied when concluding a membership for the first time, unless The Club has provided otherwise in the conditions of the specific membership, campaign or offer.

3.7. Upon rejoining, The Club may apply a joining fee. The amount of the joining fee and the conditions for its application are published on The Club's website, in the App or in other official information channels before the membership is concluded.

3.8. When concluding a new membership, the price list in force at the time of joining applies, regardless of the price or conditions of a previous membership.

4. PLACING AN ORDER

4.1. To purchase a Service, the Client selects the desired Service and enters the necessary data.

4.2. When placing an order, the Client confirms:

  • agreement with the Terms of Use of the Service;

  • agreement with the Terms of Sale;

  • that they have read the Privacy Policy.

4.3. The contract of sale is deemed concluded from the moment The Club has received confirmation of the successful completion of the payment.

4.4. The Club sends the Client an order confirmation to the contact details provided by the Client.

5. PAYMENT

5.1. Payments are intermediated by the payment service provider chosen by The Club.

5.2. The Club does not have access to the Client's payment card data to the extent that it is processed by the payment service provider.

5.3. The Client may use the payment methods enabled by The Club, including:

  • bank payments;

  • card payments;

  • mobile payments;

  • other payment solutions enabled by The Club.

5.4. When purchasing a membership, the Client gives consent to debit from the payment instrument chosen by them the membership fees, Additional Service fees and other amounts payable arising from these Terms, in accordance with the conditions of the chosen membership and Services.

5.5. The Club Member is responsible for ensuring that their payment instrument is valid and allows the agreed payments to be made.

5.6. The Club Member undertakes to update the payment instrument data if necessary and may add additional payment instruments to their user account.

5.7. The expiry, invalidation or lack of payment coverage of the payment instrument does not release the Club Member from fulfilling payment obligations.

5.8. All invoices, payment notices and other billing-related documents issued to the Client are made available to the Client in their user account, in the App or in another digital environment enabled by The Club.

5.9. The Client is responsible for regularly monitoring their user account and billing-related documents.

5.10. The Club is not obliged to send invoices, payment notices or other billing-related documents separately by email, unless The Club has decided to do so or the parties have separately agreed on this.

5.11. Notifications related to debts, claims or other significant payment obligations may be sent by The Club, in addition to the user account, also to the email address provided by the Client or via other contact details.

6. START OF MEMBERSHIP AND BILLING PERIOD

6.1. The start date of the membership is determined upon purchase of the membership or in the manner set out by The Club in the conditions of a specific Service, campaign or pre-sale.

6.2. The chosen start date becomes the regular billing date of the membership.

6.3. The membership takes effect on the chosen start date or the start date determined by The Club and is valid until its termination or expiry in accordance with these Terms.

7. PRE-SALE

7.1. The Club may offer Services on a pre-sale basis before the opening of the Club or before a specific Service is launched.

7.2. The right to use a membership or Service purchased during a pre-sale begins on the date determined by The Club after the opening of the Club. The Club notifies of the start date of the membership or Service via the App, email or other official information channel as soon as possible after it has been determined.

7.3. The Club has the right, in justified cases, to change the planned start date or the opening date of the Club, notifying Clients as soon as possible.

7.4. If the start date of the Service is postponed, the validity of the membership, the use of the rights arising from the membership and the calculation of the membership begin from the actual start date of the Service.

7.5. If the start date of the Service changes, the calculation of the membership period, commitment period, prepaid periods and future billing dates is adjusted accordingly.

7.6. The price of a membership concluded during a pre-sale is deemed fixed at the moment of concluding the membership, and the conditions of the relevant membership apply to it from the start date of the Service, unless The Club has provided otherwise in the conditions of the specific offer.

8. CORE AND SIGNATURE MEMBERSHIPS

8.1. Core and Signature memberships are open-ended memberships to which a 12-month commitment period applies.

8.2. The price of a Core and Signature membership is fixed at the moment of concluding the membership and is valid throughout the commitment period.

8.3. The Club may, before the end of the commitment period, make an offer to the Club Member in the App to conclude a new Core or Signature membership commitment period.

8.4. The offer for a new commitment period sets out the price, conditions and commitment period of the new membership. The price conditions of the previous membership do not automatically apply to the offer.

8.5. Before the end of the commitment period, the Club Member may:

a) accept the new commitment period offered by The Club;

b) continue after the end of the commitment period with a Flex membership in accordance with the conditions and price list in force at that time;

c) terminate the membership at the end of the commitment period.

8.6. If the Club Member does not choose option a or c referred to in clause 8.5 before the end of the commitment period, the membership automatically continues as a Flex membership in accordance with the conditions and price list in force at that time.

9. FLEX MEMBERSHIP

9.1. A Flex membership is an open-ended membership to which no commitment period applies.

9.2. The price of a Flex membership is determined on the basis of the price list in force at the moment of concluding the membership.

9.3. The Club has the right to change the price of a Flex membership, notifying the Club Member at least 30 days in advance via the App, email or other official information channel.

9.4. If the Club Member does not agree with the price change, they have the right to terminate the membership before the price change takes effect.

9.5. Upon termination of the membership, the validity of the price conditions related to the membership also ends.

9.6. When concluding a new membership, the price list in force at the time of joining applies, regardless of the price or conditions of a previous membership.

10. PREPAID MEMBERSHIPS

10.1. The Club may allow payment for a membership as a prepayment for the entire commitment period or part of it.

10.2. A prepayment is an alternative payment method and does not grant additional rights or price discounts, unless The Club has specifically provided otherwise.

10.3. The options, prices, conditions and periods of prepayment are published on The Club's website, in the App or in other official information channels.

10.4. The termination conditions and principles applicable to the relevant type of membership apply to the early termination of a prepaid membership.

10.5. Upon early termination of a prepaid membership, settlement is made on the basis of the amount paid, the period used and the recalculations set out in the Terms.

10.6. If, after the settlement referred to in clause 10.5, an unused part of the prepayment remains, The Club refunds the relevant amount within a reasonable time to the same payment instrument or in another manner agreed by the parties.

11. ADDITIONAL SERVICES

11.1. A precondition for the use of Additional Services is the existence of a valid membership.

11.2. Without a valid membership, it is not possible to purchase, activate or use Additional Services.

11.3. Additional Services may be activated and terminated independently of the membership, unless the conditions of the specific Additional Service provide otherwise.

11.4. When activating an Additional Service during a billing period, the Client pays for the Additional Service proportionally for the period from the activation date of the Additional Service until the next membership billing date.

11.5. After the initial proportional settlement, the Additional Service fee is debited together with the membership fee on the same billing date.

11.6. Upon termination of an Additional Service, the Additional Service remains valid until the end of the current billing period and is automatically terminated at the start of the next billing period.

11.7. Upon expiry or termination of the membership, all Additional Services related to that membership are also automatically terminated.

11.8. Already paid Additional Service fees are not refunded, except in cases provided by law or where these Terms or the Special Conditions for the Use of Services provide otherwise.

12. GROUP TRAINING

12.1. Group Training may be chargeable Services.

12.2. The prices of Group Training are published on The Club's website, in the App or in other official information channels. The booking conditions, cancellation procedure, refunds and other conditions of use are set out in the Special Conditions for the Use of Services.

12.3. The Club has the right to change the selection, pricing and conditions of use of Group Training in accordance with the procedure set out in the Special Conditions for the Use of Services.

13. VISITS, VISIT PACKAGES AND GUEST PASSES

13.1. The Club may offer single visits, visit packages and guest passes in accordance with the applicable price list.

13.2. The prices of single visits, visit packages and guest passes are published on The Club's website, in the App or in other official information channels. Their validity periods, conditions of use and other rights and restrictions related to them are set out in the Special Conditions for the Use of Services.

13.3. Amounts paid for single visits, visit packages and guest passes are not refunded after the end of their validity period, except in cases provided by law.

14. CHANGING A MEMBERSHIP

14.1. The Club may allow the Club Member to change their membership in the App or in another manner determined by The Club.

14.2. The options, restrictions and conditions for changing a membership are determined by The Club and are published in the App, on the website or in other official information channels.

14.3. A change of membership takes effect at the time determined by The Club, which is displayed to the Club Member when the change is made.

14.4. When a membership is changed, the membership conditions, price list and other relevant conditions in force at the time the change takes effect apply.

14.5. When a membership is changed, the right to the price conditions, campaign offers and other special conditions related to the previous membership may end, in accordance with the conditions in force at the time the change is made.

14.6. The Club has the right to restrict or exclude the possibility of changing a membership in the case of certain memberships, commitment periods, prepaid periods or other conditions.

15. RIGHT OF WITHDRAWAL

15.1. The consumer has the right to withdraw from a contract concluded via the website or the App within fourteen (14) days in accordance with applicable law.

15.2. The right of withdrawal is subject to the restrictions and exceptions arising from law, including in cases where the provision of the Service has begun with the Client's consent before the expiry of the withdrawal period or where the Service is related to a specific date or time period, including Group Training or other Services booked for a specific date or time.

15.3. If the Client begins using the Service before the end of the withdrawal period, The Club has the right to demand payment for the Service already provided, proportionally to the period used or the volume of the Service provided.

15.4. Refunds are made to the same payment instrument that was used to make the original payment, unless the parties agree otherwise.

16. TERMINATION OF MEMBERSHIP

16.1. A Flex membership may be terminated by the Club Member at any time in the App or in another manner enabled by The Club.

16.2. A Flex membership ends at the end of the current billing period and the next membership fee is not debited.

16.3. A Core membership may be terminated by the Club Member before the end of the commitment period.

16.4. Upon early termination of a Core membership, the right to the Core membership price conditions ends. In such a case, the difference between the Flex membership price in force at the time of joining and the membership fee actually paid for the entire period used, or the sum of the membership fees unpaid until the end of the commitment period, becomes payable. The smaller of these amounts applies.

16.5. The amount referred to in clause 16.4 becomes payable upon termination of the membership. The Club has the right to debit the relevant amount from the payment instrument used by the Club Member or to issue an invoice for it.

16.6. Early termination of a Signature membership is generally not permitted. In the case of unforeseen or compelling circumstances, the Club Member may contact The Club to find an individual solution.

16.7. The membership fee is a fee for the right of use arising from the membership, and the obligation to pay it does not depend on the actual use of the Services.

16.8. The Club has the right to terminate a membership on the grounds set out in the Terms, including in the case of a material breach of payment obligations.

17. PAYMENT DISRUPTIONS AND DEBTS

17.1. If a recurring payment or other fee cannot be debited on the agreed payment date, The Club notifies the Club Member of this.

17.2. After a failed payment, The Club may make additional payment attempts within up to three (3) consecutive calendar days.

17.3. If the payment has not been received within the said period, The Club has the right to:

  • restrict or suspend access to the Services;

  • suspend the use of Additional Services;

  • formalise the unpaid amount as a claim.

17.4. Unpaid amounts are reflected in The Club's billing system until they are paid in full.

17.5. If the unpaid claim has not been paid by the time the next billing date arrives, The Club has the right to unilaterally terminate the membership and suspend all related Additional Services.

17.6. Upon termination of a Core and Signature membership due to a breach of payment obligations, the consequences set out in clauses 15.4–15.7 apply accordingly.

17.7. The Club has the right to demand statutory default interest on unpaid amounts from the arrival of the payment due date.

17.8. To collect a debt, The Club may, if necessary, transfer the necessary data to a service provider engaged in debt collection or to a debt collection partner.

17.9. The Club has the right to transfer the data necessary for debt collection, including:

  • first and last name;

  • contact details;

  • personal identification code;

  • membership and contract data;

  • the amount of the debt;

  • circumstances related to the debt.

18. SERVICES PAID FOR BY A COMPANY

18.1. The Client may direct an invoice or other payment document issued by The Club to a third party for payment, including a company, employer or other organisation.

18.2. Payment by a third party does not change the user of the Service, the Club Member or the contracting party.

18.3. Regardless of who pays for the Service, the Club Member is responsible for the fulfilment of the rights and obligations related to the use of the Service. If the Club Member is a minor, alongside the Club Member, their legal representative or other person responsible for them is also responsible for the fulfilment of the obligations arising from these Terms, to the extent arising from applicable law.

18.4. The Club is not responsible for whether the amounts paid for the Service are treatable as an expense for the Client or a third party under tax, accounting or other legislation.

18.5. The Club may allow Clients to specify the areas of use or cost categories of the Services on invoices or other billing documents. Such information is of an informative nature and the Client or the payer of the invoice is responsible for its use.

19. PROCESSING OF PERSONAL DATA

19.1. The Club processes Clients' personal data in accordance with applicable legislation and The Club's Privacy Policy.

19.2. The Privacy Policy is published on The Club's website and contains information on the purposes, legal bases, storage of personal data processing and the rights of Clients.

20. COMPLAINTS

20.1. The Client may submit complaints related to the Services to The Club in writing or in a format that can be reproduced in writing.

20.2. A complaint must be submitted within a reasonable time after the circumstance arises.

20.3. The Club generally responds to a complaint within fifteen (15) calendar days of its receipt.

21. LIABILITY

21.1. The Club is liable only for direct pecuniary damage to the extent arising from The Club's intent or gross negligence.

21.2. The Club is not liable for:

  • loss of profit;

  • loss of business opportunity;

  • reputational damage;

  • indirect damage;

  • damage arising from the activities of third parties,

except where liability arises from applicable law.

21.3. The Club is not liable for the impossibility of using the Services if it is caused by:

  • technical faults;

  • communication interruptions;

  • failures of third-party services;

  • force majeure;

  • other circumstances beyond The Club's control.

21.4. The limitations of liability set out in these Terms do not apply to the extent that the limitation of liability is not permitted by law.

22. RESOLUTION OF DISPUTES

22.1. The Club and the Client shall seek to resolve all disputes through negotiation.

22.2. If no agreement is reached, the Client who is a consumer has the right to turn to:

  • the Consumer Disputes Committee operating at the Consumer Protection and Technical Regulatory Authority;

  • the European Union online dispute resolution platform, where applicable.

22.3. Court disputes are resolved in the competent court on the basis of the legislation of the Republic of Estonia.

23. AMENDMENT OF THE TERMS

23.1. The Club has the right to amend these Terms of Sale if this is necessary for the development of the Services, the fulfilment of requirements arising from legislation or in another justified case.

23.2. Clients are notified of significant changes in advance via the App, email or other official information channel. Service-specific changes set out in the Special Conditions for the Use of Services may be made by The Club in accordance with the procedure set out in the Special Conditions for the Use of Services.

23.3. The amended Terms are published on The Club's website and take effect on the date indicated upon publication.

23.4. If the Client does not agree with the amendments to the Terms, they have the right to terminate the membership before the amendments take effect, in accordance with the procedure set out in the Terms.

24. FINAL PROVISIONS

24.1. The law of the Republic of Estonia applies to these Terms.

24.2. If any provision of the Terms turns out to be wholly or partially invalid, this does not affect the validity of the remaining Terms.

24.3. The Estonian-language version of the Terms prevails over other language versions.

24.4. These Terms of Sale take effect on the date indicated upon their publication.

25. CONTACT

The Club (Väo Factory OÜ)

Registry code: 12185654

VAT no.: EE102750614

T1 Centre, PK D5

Peterburi tee 2

11415 Tallinn

Email: info@theclub.ee