Special terms
THE CLUB SPECIAL CONDITIONS FOR THE USE OF SERVICES
Last updated: 08.06.2026
1. GENERAL PROVISIONS
1.1. These Special Conditions for the Use of Services (hereinafter the Special Conditions) govern the use of specific Services and Additional Services offered by The Club.
1.2. The Special Conditions form an inseparable part of The Club's Terms of Use of the Service and the Terms of Sale.
1.3. On matters not governed by the Special Conditions, the Terms of Use of the Service, the Terms of Sale and applicable law apply.
2. STORAGE SOLUTIONS
2.1. The following terms are used in these Special Conditions:
Wardrobe locker – a locker in the changing room intended for use during a Club visit;
Safety locker – a freely available locker for storing personal belongings during a Club visit;
Personal locker – an Additional Service that grants the Club Member the right of use to a specific locker in accordance with the conditions of the Service;
Personal wardrobe locker – a personal wardrobe locker accompanying a Signature membership.
2.2. Wardrobe lockers and safety lockers are intended only for the duration of a Club visit.
2.3. Wardrobe lockers and safety lockers may not be used for long-term storage or occupied at times when the Client is not using the Services.
2.4. The Club has the right to apply technical usage restrictions to wardrobe lockers and safety lockers, including the automatic or manual resetting of digital locks.
2.5. The Club has the right to open a wardrobe locker or safety locker if:
the right of use has ended;
items have been left in it after the end of the Club visit;
the locker is being used contrary to its intended purpose.
In such a case, The Club has the right to remove the items left in the locker and to store them for a reasonable time.
2.6. The restrictions set out in this chapter do not apply to a personal locker or personal wardrobe locker to the extent that the conditions of those Services provide for a permanent right of use.
2.7. The Club has the right to open a personal locker or personal wardrobe locker for its maintenance, servicing, the provision of laundry services or other related Services, the elimination of technical faults, ensuring safety or for another justified purpose.
3. SINGLE-VISIT PASSES
3.1. The Club may offer different Single-Visit Passes in accordance with the range of Services available from time to time.
3.2. The Club First Time Pass entitles the Client to one (1) visit to the Club and is valid for fourteen (14) days from the date of purchase. An unused pass expires at the end of its validity period.
3.3. The Club 1x Pass entitles the Client to one (1) visit to the Club and is valid for fourteen (14) days from the date of purchase. An unused pass expires at the end of its validity period.
4. MULTI-VISIT PASSES
4.1. The Club may offer Multi-Visit Passes that entitle the Client to use the Club’s Services for the number of visits included in the relevant pass and in accordance with these Special Terms.
4.2. The Club 5x Pass entitles the Client to up to five (5) visits to the Club. The first visit must take place within fourteen (14) days from the date of purchase. Following the first visit, the pass is valid for thirty (30) days from the date of the first visit.
4.3. The Club 10x Pass entitles the Client to up to ten (10) visits to the Club. The first visit must take place within fourteen (14) days from the date of purchase. Following the first visit, the pass is valid for sixty (60) days from the date of the first visit.
4.4. If the first visit under The Club 5x Pass or The Club 10x Pass does not take place within fourteen (14) days from the date of purchase, the relevant pass expires.
4.5. Any unused visits expire at the end of the validity period of the relevant pass.
4.6. A holder of The Club 5x Pass or The Club 10x Pass may allow a guest to visit the Club using one of the pass holder’s own visits, subject to the technical and organisational procedures established by The Club.
5. GUEST PASSES
5.1. A Guest Pass is a paid single-visit right that allows a guest designated by a Club Member to use The Club’s Services together with the Club Member in accordance with the applicable terms.
5.2. Guest Passes may be purchased by Club Members with a Core, Flex or Signature Membership.
5.3. A Club Member may purchase Guest Passes on up to two (2) occasions per calendar month.
5.4. On each purchase occasion, a Club Member may purchase up to three (3) Guest Passes, each of which must be assigned to a different guest.
5.5. The Club may provide a Club Member with a Signature Membership with up to two (2) complimentary Guest Passes per calendar month. The Club has the right to modify the number, terms or procedure for providing complimentary Guest Passes or to discontinue their provision.
5.6. When purchasing a Guest Pass or using a complimentary Guest Pass, the Club Member shall provide the name of each guest and confirm that the guest is at least fourteen (14) years of age.
5.7. The Club Member remains responsible for the guest registered by them throughout the guest’s stay at The Club.
5.8. A Guest Pass is personal and valid only for the guest designated by the Club Member.
5.9. A Guest Pass is valid for twenty-four (24) hours from the time of its purchase or activation. An unused Guest Pass expires at the end of its validity period.
5.10. The Club Member shall provide the guest with the access right required to use the Guest Pass via a communication channel or technical solution selected by the Club Member.
5.11. Use of a Guest Pass requires the Club Member to be present at The Club at the same time as the guest.
5.12. The Club has the right to establish additional technical or organizational requirements for the use of Guest Passes.
6. GROUP TRAINING
6.1. Group Training sessions are training sessions organised or facilitated by The Club, participation in which may be subject to a fee.
6.2. The Club shall publish the Group Training sessions available for participation in the App or in an online environment accessible to logged-in users.
6.3. Registration for Group Training takes place through the App or an online environment accessible to logged-in users.
6.4. The advance booking period for Group Training depends on the Client’s pass or Membership as follows:
a) a holder of a Single-Visit Pass may book a Group Training session on the day on which the session takes place;
b) a holder of a Multi-Visit Pass may book a Group Training session up to seven (7) days in advance;
c) a Club Member with a Core, Flex or Signature Membership may book a Group Training session up to fourteen (14) days in advance.
6.5. Depending on the Client’s pass, Membership or the type of Group Training, participation may be subject to a fee or may be included in the price of the relevant Service. The prices of Group Training sessions and any discounts or rights to complimentary participation associated with the relevant Service are published in The Club’s App, on its website or through other official information channels.
6.6. A Group Training booking may be cancelled up to three (3) hours before the start of the session.
6.7. If a Group Training session is fully booked, the Client may join the waiting list.
6.8. If a place becomes available, the next person on the waiting list will be notified through the App.
6.9. A booking offer made to a Club Member on the waiting list when a place becomes available does not automatically create a booking. The place is considered booked once the Club Member has confirmed it.
6.10. A place may become available through the waiting list up to two (2) hours before the start of the Group Training session.
6.11. The Club does not guarantee the continued availability of any particular Group Training session, trainer or training format.
7. MEETING ROOMS
7.1. The Club may allow Club Members to use meeting rooms in accordance with these Special Terms.
7.2. The right to book meeting rooms in advance and the applicable advance booking period depend on the Client’s pass or Membership.
7.3. Meeting rooms may be booked in advance as follows:
a) a holder of a Single-Visit Pass may book a meeting room up to one (1) day in advance;
b) a holder of a Multi-Visit Pass may book a meeting room up to seven (7) days in advance;
c) a Club Member with a Core, Flex or Signature Membership may book a meeting room up to fourteen (14) days in advance.
7.4. Meeting room availability, bookings and available time slots are displayed in The Club’s App or in an online environment accessible to logged-in users.
7.5. A Club Member may have up to two (2) active future meeting room bookings at any one time.
7.6. Once an active booking has been used or has ended, the Club Member may make a new booking in accordance with these terms.
7.7. The minimum duration of a meeting room booking is thirty (30) minutes.
7.8. The maximum duration of a meeting room booking is two (2) hours.
7.9. The right to book a meeting room is personal and may not be transferred to any third party.
7.10. A Club Member may cancel a meeting room booking up to three (3) hours before the scheduled start time.
7.11. As a general rule, The Club does not charge a fee or impose a contractual penalty for unused meeting room bookings or bookings cancelled after the applicable cancellation deadline.
7.12. Meeting rooms must be used in good faith and with due consideration for the interests of other Club Members.
7.13. If a Club Member repeatedly books meeting rooms without using them or repeatedly fails to cancel bookings within the applicable cancellation period, The Club has the right to restrict or suspend the Club Member’s meeting room booking rights.
7.14. Any person using a meeting room must have a valid right to be present on the Club premises.
7.15. Meeting rooms that are not booked and are not otherwise in use may also be used for short periods without an advance booking.
7.16. A valid booking gives the booking holder priority to use the relevant meeting room during the booked time.
7.17. The Club may modify the number of meeting rooms, their terms of use, booking rules or usage restrictions in accordance with the development of the Services and the operational needs of the Club.
8. BATHROBE RENTAL
8.1. The Club may allow Clients to use a bathrobe as a chargeable Additional Service.
8.2. Bathrobe rental may be:
a one-time rental for the duration of a specific visit; or
a monthly-fee-based Additional Service.
8.3. The right to use a bathrobe may be included in the price of a Single-Visit Pass in accordance with the description of the relevant Service. In other cases, the use of a bathrobe is a paid Additional Service unless otherwise provided in the terms applicable to the relevant Service or Membership.
8.4. Upon activation of the right to use a bathrobe, the Client may access the designated bathrobe dispensing locker located in The Club’s self-service area via the App or another electronic access solution made available by The Club.
8.5. A bathrobe used under a one-time rental or a monthly bathrobe rental service must be placed in the designated laundry basket provided by The Club after use.
8.6. After the bathrobe has been returned, The Club will provide the Client with a clean bathrobe for their next use in accordance with the Client’s active Service.
8.7. The bathrobe remains the property of The Club at all times.
8.8. The bathrobe must be used with due care and in accordance with its intended purpose.
8.9. The specific terms governing bathrobe rental may vary depending on the selected Service or Additional Service.
9. TRAINING CLOTHES LAUNDRY SERVICE
9.1. The Club may provide Club Members with a training clothes laundry service as a separate Additional Service or as a benefit related to the membership.
9.2. The laundry service is intended for the washing of ordinary training clothes.
9.3. To use the laundry service, the items requiring washing must be placed in the personal laundry bag designated for this purpose by The Club and handed over in the manner determined by The Club.
9.4. The Club Member is responsible for ensuring that the pockets of the items given for washing are empty and that the items do not contain any extraneous objects.
9.5. The Club is not liable for the loss of or damage to money, documents, keys, electronic devices, headphones, jewellery or other extraneous objects left in the laundry.
9.6. The Club has the right to refuse to wash items that do not correspond to the ordinary purpose of the laundry service, including:
footwear;
woolen items;
items requiring special care;
heavily soiled items;
other items unsuitable for the laundry service.
9.7. The Club generally returns the items given for the laundry service within twenty-four (24) hours after their proper handover.
9.8. Items given for the laundry service are generally returned to the Club Member's personal locker, personal wardrobe locker or in another manner determined by The Club.
9.9. The Club is liable only for damage caused by The Club's intentional action or gross negligence to the extent that the limitation of liability is permitted by law.
10. PERSONAL LOCKER
10.1. A personal locker is a chargeable Additional Service that grants the Club Member a permanent right of use to a chosen locker.
10.2. A personal locker is available to Club Members with a Core and Flex membership, subject to the availability of free lockers.
10.3. The personal locker service includes the training clothes laundry service.
10.4. For the first-time setup of a personal locker, the Club Member contacts a member of The Club's staff.
10.5. The Club Member may choose a personal locker subject to the availability of free lockers.
10.6. The Club sets up the chosen locker for use and allows the Club Member to set a personal access code.
10.7. The Club Member is responsible for the confidentiality and use of their access code.
10.8. The right to use the locker is personal and is not transferable to third parties.
10.9. A personal locker is intended for storing the Club Member's training clothes, training equipment and other ordinary personal belongings.
10.10. Lockers to which no active personal locker right of use applies may be usable as ordinary temporary-use safety lockers in accordance with the usage procedure enabled by The Club.
10.11. Items given for the laundry service are generally returned to the Club Member's personal locker.
10.12. Upon the end of the personal locker Additional Service, the right to use the locker ends at the end of the paid billing period.
10.13. The Club Member must vacate the locker no later than the end of the last day of the right of use.
10.14. If the locker has not been vacated upon the end of the right of use, The Club has the right to remove the items left in the locker and to store them for a reasonable time.
11. SIGNATURE MEMBERSHIP SPECIFICS
11.1. A Signature membership is a limited-availability membership that, in addition to the core services and the rights described in the membership package, includes additional comfort and service elements.
11.2. The exact content, benefits and conditions of use of the Signature membership are published in The Club's official information channels.
11.3. A Signature membership comes with a personal wardrobe locker.
11.4. The right to use the personal wardrobe locker is valid only during an active Signature membership.
11.5. For the first-time setup of a personal wardrobe locker, the Club Member contacts a member of The Club's staff.
11.6. The Club Member may choose a personal wardrobe locker subject to the availability of free lockers.
11.7. The Club sets up the chosen wardrobe locker for use and allows the Club Member to set a personal access code.
11.8. The Club Member is responsible for the confidentiality and use of their access code.
11.9. The right to use the personal wardrobe locker is personal and is not transferable to third parties.
11.10. Within the Signature membership, The Club provides the Club Member with additional benefits and services, including the use of a personal wardrobe locker, bathrobe, sauna towel, laundry bags, slippers and other benefits related to the Signature membership.
11.11. On the first visit, the Club Member may choose the location of the personal wardrobe locker subject to availability, and the items and services related to the Signature membership are prepared for their use as soon as possible.
11.12. The procedure for the use, return, replacement and other more detailed handling of the items, services and benefits related to the Signature membership is determined by The Club.
11.13. If the Club Member wishes to have the bathrobe or sauna towel washed or replaced, the relevant item must be placed in the laundry basket designated for this purpose by The Club.
11.14. If the bathrobe or sauna towel is left in the personal wardrobe locker after use, The Club generally treats this as a sign that the Club Member does not wish to have it washed or replaced before the next visit.
11.15. A Signature membership includes the training clothes laundry service.
11.16. When using the laundry service, the provisions of these Special Conditions governing the training clothes laundry service apply.
11.17. A personal wardrobe locker is intended for storing the Club Member's training clothes, training equipment and other ordinary personal belongings.
11.18. Upon the end of the Signature membership, the right to use the personal wardrobe locker also ends.
11.19. The Club Member must vacate the personal wardrobe locker no later than the end of the last day of the membership.
11.20. If the wardrobe locker has not been vacated upon the end of the membership, The Club has the right to remove the items left in it and to store them for a reasonable time.
11.21. Upon the end of the Signature membership, the Club Member does not retain the right to a specific wardrobe locker. In the case of later rejoining, the possibility of using the same wardrobe locker depends on the availability of free lockers.
11.22. The Club has the right to change the services, benefits, usage procedure and organizational solutions included in the Signature membership, provided that the general nature and value proposition of the membership do not significantly diminish.
12. THE CLUB'S PROPERTY
12.1. The Club may allow a Club Member or Client to use various items and equipment belonging to The Club, including:
bathrobes;
sauna towels;
training towels;
slippers;
laundry bags;
training equipment;
other items issued for the use of the Services or to ensure comfort.
12.2. The items referred to in this chapter remain the property of The Club unless The Club has expressly provided otherwise.
12.3. The Club's property is intended for use on the Club premises or in the manner set out in the Service description.
12.4. The Client undertakes to use The Club's property with due care and to return it after use or upon the end of the right of use in the manner determined by The Club.
12.5. If The Club's property is damaged or destroyed intentionally or through gross negligence, The Club has the right to demand compensation for the damage caused in accordance with the law.
12.6. Wear and tear resulting from ordinary use is not considered damage.
13. FINAL PROVISIONS
13.1. These Special Conditions for the Use of Services form an inseparable part of The Club's Terms of Use of the Service and the Terms of Sale.
13.2. On matters not governed by these Special Conditions, the Terms of Use of the Service, the Terms of Sale and applicable law apply.
13.3. The Club has the right to change, supplement and update these Special Conditions in accordance with the development of the Services, technical solutions, business needs and requirements arising from legislation.
13.4. Changes to the Special Conditions for the Use of Services are published in The Club's official information channels.
13.5. These Special Conditions for the Use of Services enter into force upon their publication or on the date determined by The Club.
13.6. This document has been drawn up in Estonian. In the event of a conflict between translations and the Estonian-language version, the Estonian-language version prevails.
14. CONTACT
The Club (Väo Factory OÜ)
Registry code: 12185654
VAT no.: EE102750614
T1 Centre, PK D5
Peterburi tee 2
11415 Tallinn
Email: info@theclub.ee